Delivery

Once you’ve received your order confirmation email, please allow:

• Metro delivery: Within 2-7 business days
• Regional delivery: 5-7 business days
• Remote delivery: Within 7-14 business days

Please note, your order may arrive in multiple packages from multiple carriers. Tracking information will be emailed to you upon dispatch.

Please allow 24 hours from placing your order, for the delivery details to be confirmed by email.

We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date. For example, this may occur with split orders where we dispatch the order from multiple stores in multiple shipments to ensure that the order is delivered in full.

Who will deliver my order?

We use several carriers to deliver our online orders. Depending on your order, it will be shipped with one or more of the below carriers.

The tracking link in your shipping confirmation email(s) will take you directly to the carrier’s website to track your package.

• Australia Post - Small items - Australia Wide
• Couriers Please - Small items - Metropolitan areas
• TNT Express - Large items - Australia wide
• Allied Express - Large items - Australia wide

Can I change my delivery address after my order has been placed?

No, you can’t change your delivery address once your order has been placed.

Once you receive your shipping confirmation email, it may be possible for the carrier to change your delivery address or redirect your order. Please contact the carrier directly.

 

Do you offer express delivery?

No, we don’t offer express delivery.

Do you offer international shipping?

No, we don’t offer international shipping.

 

Do you deliver to P.O. Boxes?

No, we don’t deliver to:

• PO boxes
• Parcel lockers
• Private Mail Bags (PMBs)
• Locked bags